Terms Of Service

Shoreline Powerwashers wants all our clients to understand our service expectations. We feel it is important to be fully informed of the services and our expectations. Please review and let us know if you have any questions or concerns about any information contained in our agreement. 

 

By scheduling service and/or paying the deposit, you are agreeing to the terms and conditions agreement.

 

Description of Binding Agreement

These terms and conditions serve as a binding agreement between the property owner, hereby identified as "client" and Shoreline Powerwashers and its owners, employees, and subcontractors, hereby identified as "company," for the execution or services in exchange for payment for residential or commercial exterior cleaning services to include pressure washing and non-pressure washing. The services that Shoreline Powerwashers provide to you are subject to the following terms, and we reserve the right to update the terms and conditions at any time without notice to you. You can review the Terms and Conditions by clicking on the Terms and Conditions links via our website, email communications, or any other communications such as estimate or invoice links.

 

Authorizations:

The client agrees to allow the company on the property to complete the requested cleaning services. The client understands that the cleaning service will be completed in the timeframe given during the estimate. Due to unforeseen circumstances such as bad weather, the cleaning service may need to be moved to the next available business day. The client understands that the company will do its best to accommodate a quick reschedule but has to work around other scheduled clients and weather. The company also has permission to visit the property with little or no notice to assess service needs before the date of service, as well as to check completion after services have been rendered.

 

The client agrees to allow the company to utilize their residential water source via an outdoor spigot, which will be turned on and easily accessible on the date of service. If on well water or if in an area with low water pressure or volume, the client agrees to inform the company and will avoid using any water during the cleaning service. The company is not responsible for wells that run out of water and any damage that may follow. If the client's water source is not sufficient for cleaning service, they must inform the company so they can adequately prepare to bring water with them to cover the required flow.  There is a fee of $225 for the company to bring water to complete the cleaning service due to the extra required equipment to transport and feed the water from our tanks. Shoreline Powerwashers does not hook up to the homeowner's power as our system's power equipment runs on gas. 

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The only hookup is to your home's spigot for water and the only item to be touched by the crew members. Crew members are to inspect any spigot previous to cleaning to ensure there is no damage to the area and inspection after. Per their required training, they must take before and after photos. Shoreline Powerwashers will not be held accountable for previously damaged spigots. Client will be informed of any previously noted damage. Shoreline Powerwashing will not be held accountable for any issues within or outside the home that is not related to the cleaning service.

 

The client agrees to disconnect all power to external electrical fixtures. Power for the exterior fixtures is to be cut off at the main electrical panel breakers.

 

Risks and Releases of Liability Acknowledgement:

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Shoreline Powerwashers are well-trained in the equipment used in the cleaning industry and take extreme precautions to make sure the company does not cause harm to your investment. Shoreline Powerwashers use safe techniques with low pressure on delicate surfaces such as siding. However, damage can still occur to any delicate surface due to poor maintenance, neglect of the property, and or low-grade building materials. Routine maintenance per the manufacturer's recommendations on the home's surfaces should be implemented by homeowners to avoid any potential defects. Before washing the home, any areas of concern need to be addressed by the homeowner to ensure a watertight seal. This will prevent damage from occurring. The homeowner assumes all the risks and takes responsibility for any damage that occurs due to improper maintenance.

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The client understands that the company has set procedures to protect plant life around the cleaning area. The client understands that their wash could be scheduled during midday sun, and there could be potential for leaf burn as water can get on and around the plant during the cleaning process. If any issues arise with plant life around the cleaning area, the company will evaluate to see if plant life suffered from leaf burn and will recover or if it has been killed. The company will then determine the plant of action after evaluation of plant life.

 

House Wash Acknowledgement:

The client understands that any blemish, flaw, or existing oxidation will be more noticeable after cleaning. Vinyl-sided homes that have not been maintained or have constant sun exposure will be susceptible to oxidation.

Signs of oxidation are chalky white powder on the siding and the clear luster removed. Please understand that if your home suffers from oxidation, you may see this difference after cleaning. When a home is covered with debris, those blemishes may not stand out as much as they would after cleaning it. Most of the time, those issues are pointed out to the client during estimate inspection or during the cleaning process. The client understands that the company may not find every flaw and is not reliable if it is more noticeable after washing unless it is found to be negligence on the company's end. The client also understands if we do a site-unseen estimate based on provided photos or use of online software, that we will not be able to note any flaws in exterior surfaces. If we do a site unseen estimate, the client understands we are not reliable for any unacknowledged flaw and will do our best to point this out at the date of cleaning. The client also understands that our cleaning solution is specifically designed for our cleaning services, and it will not cause any discoloration or damage to the siding.

 

On the Day of Service:

• Please have a water spigot activated and accessible

• Please turn off power to any external electrical sources (switch breakers off). 

• Please have all windows and doors shut tightly.

• Please have screens removed for better rinsing between windows. Remove if you are having windows cleaned specifically.

• Please have all pets inside before and during cleaning

• Please clear the work areas of all items and remove all sensitive materials from the areas being washed, such as flags, doormats, and vehicles

• Please avoid using water during the cleaning service to ensure no loss of pressure or volume.

• While the company has implemented procedures and processes to cover electrical outlets, we suggest the client shut off power to all exterior outlets that are not covered with exterior covers. The company will clean windows but it is upon the clients to remove any window screens as they can be delicate and brittle. Removing window screens will allow the company to thoroughly clean windowsills and leave the windows streak-free.

 

Exclusions & Limitations:

A 25% deposit is required to secure and schedule your cleaning service. This deposit is non-refundable. The deposit will be subtracted from the total quoted price after the service is completed on your invoice. Example: A job is quoted at $300. We require a $75.00 deposit, leaving the remaining balance due after service of $225.00.

A $50.00 cancellation fee will be assessed if the client cancels service without 24-hour notice or if the company arrives and cannot wash due to steps 1-4 not being completed.

A $45.00 processing fee will be assessed for any returned checks.

If water intrusion occurs, the company will not be held responsible. We make every effort to prevent this but due to unavoidable issues such as bad seals around windows and doors and cracks in concrete foundations.

Notify Shoreline Powerwashers if there are any surfaces on or near the home that cannot have any form of our cleaning solution on them. If we fail to be notified of this, the company is not responsible for any ill effect on any surfaces.

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Content Release & Use:

Client agrees to allow Shoreline Powerwashers to utilize any photos, videos, reviews, or descriptions of the property in the context of advertising for the company. The company will use these photos, videos, or descriptions without any compensation to the client. The media will be solely used for advertising and training purposes. The client agrees not to seek punitive action in a civil court or law regarding the use of the above media. We will not include sensitive information such as addresses or names. If the client agrees to allow the company to display a sign for marketing on their property, it will remain in effect for no more than 14 days. If any damage not the fault of Mother Nature occurs, the client will be charged the retail cost of the sign.

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If Any Damage Occurs:

Shoreline Powerwashers will be obligated under our terms and conditions for any damage that was a direct result of operator error, negligence, or willful misconduct. Damages must be discovered and reported to Shoreline Powerwashers within 3 days of completion of service. The company will be allowed 30 calendar days from the date of written receipt to inspect the premises and have the sole option of repairing or contracting repair to any damages that were a result of negligence.

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Payment Terms:

Payment is due upon completion of work unless other arrangements are made between the client and the company. If a different arrangement occurs, this will be documented and signed by both parties. We accept all forms of payment, including cash, check, or credit. If paying with credit, we accept payment through our credit card processor link. Any invoice or scheduled payment over 10 days past due will be subject to a late fee of 10%. If payment is not received within 30 days of past due, Shoreline Powerwashers reserves the right to file a civil claim to collect outstanding debt. Any legal fees incurred will be added to the unpaid balance of the client. Shoreline Powerwashers also reserves the right to refuse to continue business with a client who is currently past due or who has been 30+ days past due more than once.

 

Saved Payment and Credit Card Auto-Charge Terms: 

By agreeing to our service and paying your deposit, you authorize Shoreline Powerwashers to automatically charge your credit card on file for the total amount due upon the completion of the agreed-upon services. This charge will be processed immediately after the service is rendered and any applicable taxes or fees will be included in the final charge.

 

This contract is binding:

If the client and company have a net 30-day payment schedule, the client must have payment submitted to the company by a 30-day grace period. Any invoice or scheduled payment that is past due 30 days after date of the agreement, is subject to a 16% late fee. If payment is not received within 60 days of past due, Shoreline Powerwashers reserves the right to file a civil claim and collect outstanding debt. Any legal fees incurred will be added to the unpaid balance of the client. Shoreline Powerwashers also reserves the right to refuse to continue business with a client who is currently past due or who has been 60+ days past due more than once. This contract is binding.

 

Acceptance to Terms:

By accepting an estimate/quote and paying the required deposit, the client agrees to all the terms and conditions in this agreement. You authorize Shoreline Powerwashers to do the work as specified on the estimate/quote. You release our company from property damage unless it is caused by negligence or willful misconduct. Shoreline Powerwashers are not responsible for damage to loose siding, paint, wood, trim, or windows that were previously noted as damage or found during the pre-inspection walk-through.